Privacy & your data

• Your denial letter: the document you upload (PDF or image).
• Details we read from it: things like the insurer, the denial reason, dates, and amounts.
• Your answers: the information you give us in the intake questions (claim type, ZIP code, where you are in the appeals process, and similar details).
• Contact information: your name, email, and phone number, when you provide them.
• Account & usage data: your sign-in email and basic, non-identifying analytics about how the site is used (which steps were viewed) so we can improve the product. We do not put your letter contents or personal details into analytics.

We use your information only to help with your case:

• To read and organize your denial letter.
• To assess your case and decide the best path: a do-it-yourself appeal or a connection to an attorney.
• To generate an appeal letter for you, if you ask us to.
• To connect you with a partner attorney near you, if your case is a good fit.
• To email you about your case and your account.

To read your denial letter and draft appeal letters quickly, we use automated tools, including third-party AI services. Your document and case details are sent to those services solely to perform that work. We use providers that do not train their models on the data we send. A person at Claim Reaper reviews a case before it is sent to any attorney. The decision to connect you is never fully automated.

We do not sell your personal information. We share it only in these situations:

• Partner attorneys. If your case is a good fit and after a person reviews it, we share your contact details, a case summary, and your denial letter with one or more attorneys so they can evaluate whether to represent you. You are never obligated to hire anyone we introduce.
• Service providers that run the product on our behalf: our hosting and database provider, our email provider, our payment processor, and the AI services described above. They may only use the data to provide their service to us.
• Legal reasons. If required by law, or to protect the safety, rights, or property of our users or Claim Reaper.

Attorneys may pay Claim Reaper a fee to receive client introductions. This is how we keep the service free for you. To be clear: you never pay us to be connected with an attorney, and whether we introduce your case to an attorney is based on the merits of your case, not on any payment. If you hire an attorney, your fee arrangement is strictly between you and that attorney.

If you purchase an AI-generated appeal letter, your payment is handled by our payment processor (Stripe). We don't store your full card details. Stripe does, under its own security standards.

Your denial letter and the details we extract from it are encrypted, both while being sent and while stored. Access is limited to what we need to operate the service. No system is perfectly secure, but we treat your documents as sensitive and handle them accordingly.

We keep your information for as long as your case is active and as needed to provide the service. You can request deletion of your data at any time, and you can ask us what we hold about you. If you delete your data, we may keep a minimal, anonymized record for our own analytics that cannot be tied back to you.

Claim Reaper is not a law firm and does not provide legal advice. The guides and letters we provide are informational tools to help you act on your own behalf. Connecting with a partner attorney creates a relationship between you and that attorney, not with us.

We'll update this page if our practices change, and we'll revise the date at the top. Questions about your data? Email us at timmyjvogel@gmail.com.